Anti-spam policy

Overview

LetEmail maintains a zero-tolerance policy toward unsolicited or abusive messaging. All emails sent via our platform must be legitimate, expected by recipients, and comply with applicable anti-spam laws and our service-provider requirements. Non-compliance may result in immediate suspension or termination of your account or services to protect the shared infrastructure and reputation of all users.

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1. Consent & List Quality

1. Explicit Opt-In Only

   • Every recipient must have freely given, informed consent through an unchecked opt-in mechanism clearly stating the types of messages they will receive.

   • Partner or co-registration opt-ins must display all involved parties (max 10) on the subscription form.

   • Proof of opt-in must be retained and provided upon request.

2. Prohibited Lists

   • Purchase, rental, or scraping of email lists is strictly forbidden; such practices violate CAN-SPAM, CASL, and harm deliverability.

   • All lists must be validated for syntax, domain existence, and mailbox status prior to each send.

3. Implied Consent Exceptions

   • In jurisdictions recognizing implied consent (e.g., Canada’s CASL), it is valid only for a limited period and must be reconfirmed with an express opt-in thereafter.

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2. Prohibited Content

1. Illegal or Harmful Material

   • Content promoting illegal drugs, counterfeit goods, hacking tools, or instructions for creating weapons is prohibited.

2. Deceptive Practices

   • Misleading subject lines, spoofed sender addresses, or phishing attempts are expressly forbidden.

3. Malware & Phishing

   • Any attempt to distribute malicious code or phishing links is automatically blocked.

4. Hate Speech & Extremism

   • Content encouraging violence, hate speech, or defamation is disallowed under anti-discrimination and e-Privacy laws.

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3. Content & Identification

1. Accurate Header Information

   • “From,” “Reply-To,” and routing headers must correctly identify the sender’s domain; false headers breach GDPR’s transparency principle and CAN-SPAM.

2. Deceptive Subject Lines

   • Subjects must reflect the email’s true content; clickbait or misleading lines are non-compliant.

3. Legal Disclosures

   • All commercial messages must include a valid physical postal address or PO Box in compliance with CAN-SPAM, CASL, and GDPR.

4. Advertisement Labeling

   • Where required, messages should be labeled as “Advertisement” per regional regulations.

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4. Unsubscribe & Suppression

1. One-Click Unsubscribe

   • Every email must include a clearly visible, one-click unsubscribe link. Requests are honored within 10 business days under CAN-SPAM and within 24 hours under CASL.

2. Global Suppression

   • Unsubscribed, bounced, or complaint-generating addresses are added to a global suppression list and excluded from all future sends to maintain complaint rates below 0.1% and bounce rates under 5%.

3. Transactional vs. Marketing

   • Transactional messages (e.g., confirmations) are exempt from promotional rules, provided they contain no marketing content.

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5. Monitoring & Enforcement

1. Real-Time Feedback Loops

   • We leverage partner-provided feedback notifications (bounces, complaints) to identify and suppress problematic addresses immediately.

2. Reputation Management

   • Continuous tracking of sending volumes, complaint rates, and ISP feedback ensures high deliverability and compliance with service-provider standards.

3. Account Suspension & Termination

   • Violation of this policy or any integrated service’s anti-spam rules (e.g., Stripe’s, PayPal’s) may result in immediate suspension or termination without notice to protect overall ecosystem health.

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6. Compliance & Updates

• We review and update this policy regularly to reflect changes in GDPR, CAN-SPAM, CASL, the e-Privacy Directive, and partner-provider requirements (Cloudflare, Stripe, PayPal, Braintree, Google Analytics, Microsoft Clarity, Tawk.to).

• Users will be notified of material policy changes via email and in-app announcements.

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By enforcing these standards, LetEmail ensures that all communications are lawful, respectful, and aligned with the highest anti-spam requirements across jurisdictions and service integrations. If you have any questions or require clarification, please contact support[at]dataxpie[dot]com